A stated target, not a slogan
We build against WCAG 2.2 Level AA and treat automated checks as a floor rather than proof. Where a check passes but the experience is still awkward, the experience wins and we fix it.
Accessibility
Banking that works for everyone who needs it.
Our approach
What we do, and where we fall short
Accessibility is a requirement rather than a feature. This page states what we have done, admits the gaps we know about, and tells you how to report anything we have missed.
Keyboard first
Every interactive element is reachable and operable by keyboard alone, with a visible focus indicator. Menus, tabs, the slider and the calculators all work without a pointer.
Motion is optional
If your device asks for reduced motion, the content carousel stops auto-advancing, card lift stops moving, and the statistics appear at their final values instead of counting up.
Structure that can be navigated
One h1 per page, headings in order, landmark regions, tables marked up as tables, and labelled form fields. Screen reader users can jump by heading instead of reading everything.
Contrast and text size
Body text meets the 4.5:1 contrast minimum against its background, layout reflows to 320px without two-dimensional scrolling, and nothing depends on color alone to carry meaning.
Nothing auto-plays
No audio, no video that plays by itself, and no content that moves indefinitely. Anything that rotates can be paused or dismissed.
Known limitations
Where we are still behind
We publish the gaps we know about rather than claim a standard we do not meet in full.
- Some documents predate this work and may not be fully tagged for screen readers. If a document you need is not accessible, ask us and we will provide the content in another format.
- A small number of legacy photographs are decorative only. They carry no information that is not also in the surrounding text.
- Automated checks cover a subset of the guidelines. They find missing labels and contrast failures; they cannot tell us whether an error message makes sense.
Tell us
Report a barrier
If something on this site or in the app does not work for you, tell us. We will fix what we can and offer you another way to complete the task in the meantime.
- 1
Describe what happened
The page, what you were trying to do, and the assistive technology or browser you were using. A screenshot helps but is never required.
- 2
Send it to the service center
Call (949) 555-0142 or email support@rivergem.bank. The service center answers Monday–Saturday; the fraud line is open 24 hours a day.
- 3
We acknowledge within one business day
You get a named contact and an indication of what will change, even if the fix takes longer than the acknowledgement.
- 4
We follow up
Once the issue is resolved we come back to you to confirm it is actually resolved, rather than closing it quietly.
Prefer to speak to someone now? The service center can complete almost any task on this site over the phone.
